Privacy Policy

When you visit our site or make a purchase, we collect certain information about you, including your name, email address, shipping address, and payment information. We also collect data about your device, browser, and how you interact with our website through cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order, account, or customer service requests
• Send promotional emails if you have opted in (you can unsubscribe at any time)
• Improve our website, products, and services
• Prevent fraud and maintain security

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping carriers), so long as those parties agree to keep this information confidential.

We use the following categories of cookies:

• Essential cookies: Required for core site functionality such as login, cart, and checkout. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our site. Only enabled with your consent.
• Marketing cookies: Used to measure advertising effectiveness. Only enabled with your consent.

You can manage your cookie preferences at any time using the cookie consent banner that appears when you first visit our site, or by clearing your browser cookies to reset your preferences. You may also opt out by adjusting your browser settings.

We retain your personal data only as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for tax and accounting purposes.

Depending on your jurisdiction, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of the sale of your personal information (we do not sell data)
• Withdraw consent for analytics and marketing cookies at any time
• Opt out of promotional emails via the unsubscribe link in any email
• Request a portable copy of your data

To exercise any of these rights, contact us at hello@hookerandstitch.com. We will respond within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To exercise your CCPA rights, contact us using the information above.

If you have questions about this privacy policy, please contact us at hello@hookerandstitch.com.